QLive isn't a big hospital information system. It does one job — moving patients through your clinic in the right order, with everybody informed, and every one of them given a time rather than a number — and it does that job completely.
Every other queue product tells a patient their position. A position is useless — it does not tell you whether to sit down or go home. QLive tells them a time, and it is a time the clinic can actually keep.
It works because QLive learns how long consultations really take in your clinic. Not an average of all clinics. Yours — per doctor, and per kind of visit, because a vaccination is not a first consultation. After a week of use it knows your rhythm better than your own estimate.
No other clinic queue product in India makes a promise it then measures itself against.
Mount any TV, monitor or old laptop in the waiting area and open one URL. From that moment your queue is public information — the current token, the room, and who's up next.
The single biggest reason queue systems fail in Indian clinics is that reception quietly stops using them. So we built a dashboard with almost nothing on it.
Every patient in India already has WhatsApp open. That's the entire distribution strategy — no app, no signup, no explaining.
Confirms the token in writing, so nobody loses a paper slip or misremembers their number.
The message that does the real work. Patients wait at home, in the car or at the chemist and still arrive on time.
No name shouted across a full room. Sent the moment reception advances the queue.
We configure the wording, the clinic name and the language during setup — English, Hindi or a mix of both.
Messaging is covered by the ₹2,000/month maintenance. A busier week doesn't mean a bigger bill.
Replies land on your clinic's WhatsApp like any other message — so a patient running late can just tell you.
Patients tap the link in their WhatsApp message — or type their phone number on the counter screen — and see exactly where they stand.
Most clinics run on a feeling — "Tuesdays are heavy", "evenings are worse". QLive turns that feeling into a chart you can staff against.
How many patients you actually saw each day, not how many were booked. The gap between those two numbers is usually the most useful thing on the dashboard.
The system automatically finds your busiest hours and days. If your rush is 6–8pm on Tuesdays, you'll know within a fortnight — and you can put a second person on the desk exactly then instead of all day.
Because the desk records when each token starts and ends, you get a genuine average consult duration — and can see which session types run long.
Week-over-week charts of how long patients waited. This is the number to show when someone asks whether the system was worth it.
The thirty seconds a patient spends at your desk is the only chance you get to collect the fee and find out what is actually wrong. QLive uses both.
One screen shows what is owed, a QR the patient can scan, and how it was taken. No second window, no calculator, no arguing about the amount.
A name and a phone number tells a doctor nothing. QLive asks the questions that save the first two minutes of every consultation.
None of this needs us. Fees, UPI details and the questions themselves live in a Settings page your receptionist can open. A clinic that has to ring its software company to change its own consultation fee is a clinic that will ring every week.
Patients pick a slot from their phone. Nothing is confirmed until your reception says so, and nobody joins the queue until the fee is paid at your desk — exactly the way your clinic already works.
Open a link, enter a mobile number, pick a doctor and a free slot. No app, no account, no password. The number is the whole identity — so their history is already there next time.
Requests land in an inbox. Accept it, decline it with a reason, or suggest a different time — which bounces back to the patient to accept or refuse. The diary stays yours.
A booking reserves a slot, not a token. The token is issued when they arrive and pay at your counter — and they enter the queue at the position their slot earned them, not at the back.
Online booking usually means online payment, which means a merchant account, settlement delays and a cut of every consultation. QLive skips all of it. The booking holds the slot; the money is collected at the counter in cash, UPI, or whatever you already use. Nothing about how you get paid changes.
An open booking form is an invitation to abuse — anyone could request every slot and shut a doctor's day down. QLive is built so that cannot happen.
The bit clinics ask about first: if a booked patient does not arrive within an hour of their slot, the slot is released automatically and they are told why. You are never holding time for somebody who is not coming.
Hosting is the real difference between the tiers — not just how many features are switched on.
Runs inside your clinic. Fast, private, and resilient to internet outages — but accessible only from the premises.
Hosted for you. Check your clinic's queue and analytics from your phone or laptop, wherever you are.
Your own dedicated infrastructure, separate from every other clinic, with CSV export and priority engineering support.
Open a sandbox and press the buttons yourself, or let us walk you through it live on a fifteen-minute call.