Emergency & VIP priority
Push a case to the front of the queue in one action. Everyone behind is renumbered cleanly and notified on WhatsApp, so nobody arrives at the desk confused about why they were passed over.
Bespoke tier
QLive Premium
For clinics whose flow doesn't fit a standard queue. Multiple doctors, multiple departments, emergencies that must jump the line — architected around your rules, on infrastructure that's yours alone.
₹29,999one-time setup
then ₹2,000/month maintenance & support
- Multi-department hospitals & VIP clinics
- 200+ patients a day
- Isolated cloud infrastructure
- 24/7 priority engineering support
Everything in QLive Pro is included — the full queue system plus cloud analytics, peak hour insights, consult timing and multi-device sync. Below is what Premium adds.
Command, not just queue
Control for clinics where the order changes
In a busy hospital the queue is never simply first-come-first-served. Premium gives your desk the controls to handle reality without abandoning the system.
Multi-doctor command routing
Route patients to the right doctor and room, with each consulting room advancing its own queue independently while the display and analytics stay unified.
Queue pause, resume & skip
Hold the queue when a doctor steps out, skip a no-show without losing their record, and resume exactly where you stopped. The waiting room sees the change immediately.
Department bottleneck analytics
See which department, room or doctor is holding up the building on any given day — the granular view that turns a vague "we were slammed" into a specific fix.
Isolated cloud infrastructure
Your deployment runs on its own dedicated infrastructure rather than shared with other clinics — the main architectural difference between Premium and Pro.
CSV export for administration
Pull your queue and consultation data out whenever you need it — for your accountant, your management committee, or your own spreadsheet.
Custom workflow engineering
Built to your rules, not adapted to ours
This is the part of Premium that isn't a feature list. Before we deploy, we sit down and map how your clinic actually moves patients — then build the queue logic to match.
- Separate token series per department — OPD, diagnostics, pharmacy — with their own displays.
- Multi-stage patient journeys where one visit means several queues in sequence.
- Appointment-plus-walk-in blending, so booked patients and walk-ins share a queue fairly.
- Your own escalation rules for who may override the queue and under what circumstances.
Because Premium is configured per clinic, we scope it on a consultation call before quoting a deployment date. Complex multi-department builds may take longer than the standard 72 hours — we'll tell you honestly up front.
Command centre
3 rooms live
Room 1 · Dr. Rai #42
General OPD · 14 waiting
Room 2 · Dr. Khan #18
Paediatrics · 6 waiting
Room 3 · Diagnostics PAUSED
Resumes 4:30pm · 9 holding
Emergency insert
Advance all
Illustrative layout — your command centre reflects your own departments and rooms.
Support
Priority means a named engineer, not a ticket queue
Premium clinics run at a scale where an hour of downtime is a real problem. Support is escalated accordingly.
24/7 reachability
Round-the-clock priority support on WhatsApp, including during evening and weekend sessions when most clinics are busiest.
Workflow changes included
Clinics change — a new doctor, a new department, a new session pattern. Reconfiguring your workflow is part of the relationship, not a change request.
Dedicated infrastructure
Your instance is isolated, so another clinic's load or incident can't affect your Monday morning.
Premium starts with a conversation, not a checkout.
Tell us how your building actually moves patients. We'll tell you what we'd build, how long it would take, and whether Pro would honestly serve you better.