Privacy Policy | QLive Clinical Architecture

1. Introduction

At QLive, we prioritize the confidentiality and security of the clinics we serve and the patients they treat. This Privacy Policy outlines our strict guidelines regarding how data is managed, ensuring your facility remains compliant and secure.

2. Information Collected

To provide our operational architecture effectively, our systems may collect the following data:

Clinic Information: Contact details, facility names, and administrator credentials.
Patient Flow Data: Patient names and phone numbers required for queue check-ins.
System Analytics: Usage telemetry, wait time calculations, and peak hour logs.

3. How Data Is Used

All data processed by QLive is strictly utilitarian. The information is utilized exclusively to:

Operate and synchronize real-time queue visibility systems.
Send automated WhatsApp notifications regarding appointment status.
Generate encrypted, clinic-specific analytics to improve daily operational workflow.

4. Data Protection

We do not take data security lightly. QLive implements robust database security protocols, localized network deployment standards, and access control measures to ensure that sensitive clinical and patient information is shielded against unauthorized access.

5. Data Sharing

Your data belongs to your clinic. QLive categorically does not sell, rent, or distribute personal or clinical data to third-party marketers or external brokers under any circumstances.

6. Cookies and Tracking

Our website and web-based administrative dashboards may utilize basic cookies. These are strictly employed for fundamental system functionality, such as keeping staff members logged in during active shifts, and are not used for cross-site behavioral tracking.

7. Data Retention

We believe in data minimization. Information is retained within QLive servers only for as long as it is necessary to provide the service, fulfill historical reporting for the clinic, or comply with operational requirements.

8. User Rights

Clinic administrators retain full control over their records. You have the fundamental right to access, request updates to, or demand the total deletion of your clinic's database records stored by QLive at any time.

9. Policy Updates

As QLive introduces new architectural features and analytics capabilities, this Privacy Policy may evolve. We will ensure that our active clients are promptly notified of any material changes regarding data handling.

10. Contact Information

If you have any questions or concerns regarding our privacy practices or data security infrastructure, please contact our team directly.

Website: q-live.in
WhatsApp / Phone: +91 9119992192