Privacy policy

1. Who we are

QLive supplies queue management systems to clinics and hospitals, and is based in Lucknow, Uttar Pradesh, India. For queue data inside a deployed system, your clinic decides what is collected and why; QLive processes it on your clinic's behalf in order to provide the service.

2. Information in a deployed QLive system

When your staff add a patient to the queue, the system records:

• Patient name as entered by your staff
• Mobile number, used to send queue notifications and to let the patient look up their token
• Token number, and the doctor or room assigned
• Visit type label if your clinic uses one (for example "follow-up")
• Timestamps for check-in, being called, and consultation end — these produce the analytics on Pro and Premium

What the system does not hold: diagnoses, symptoms, prescriptions, test results, clinical notes, medical history, insurance details, payment card details or identity document numbers. QLive is not a medical records system and is not designed to receive that information. Please do not enter clinical details into patient name fields.

3. Where your data is stored

This depends on your tier, and it is one of the real differences between them:

WhatsApp notifications are delivered through WhatsApp's own infrastructure, which means the message content and recipient number pass through their systems and are subject to their terms and privacy practices.

4. How the information is used

Queue data is used to run the queue: to display the current token, to let a patient track their position, to send check-in and turn-approaching notifications, and — on Pro and Premium — to produce your clinic's own analytics.

We do not sell patient data. We do not use it for advertising. We do not use one clinic's data to serve another clinic. QLive is not a marketing platform and we do not send promotional messages to your patients.

5. Who can see it

• Your staff, through the credentials you control
• The patient, who sees only their own token page
• QLive engineers, only where access is needed to provide support, fix a fault or perform maintenance
• Infrastructure and messaging providers, to the extent required to host the system and deliver messages

Note that the waiting-room display is, by design, visible to everyone in the room. It shows token numbers and room assignments — we recommend you do not configure it to display patient names, and it does not do so by default.

6. How long it is kept

Queue records are retained for as long as your clinic's system is active, because the analytics on Pro and Premium depend on historical records. If you would like a shorter retention period for your deployment, tell us and we will configure it. When your maintenance ends, we will provide an export on request and then remove hosted data within a reasonable period.

7. Security

Access to the reception dashboard is protected by credentials your clinic controls. Hosted deployments are maintained and updated by us as part of the monthly maintenance, and Premium deployments run on infrastructure isolated from other clinics.

No system is perfectly secure. Practical security also depends on you: use strong credentials, don't share logins between staff who leave, and tell us promptly if you think an account has been compromised so we can help.

8. This website

This site is deliberately light. It sets no advertising or tracking cookies. Your theme preference (light or dark) is stored in your own browser's local storage and never leaves your device.

The enquiry form on our contact page runs entirely in your browser — it composes a message and hands it to WhatsApp or your clipboard. Nothing you type there is submitted to us until you choose to send it yourself. Fonts are loaded from Google Fonts, which means your browser makes a request to Google's servers when you load a page.

If you contact us on WhatsApp or by phone, we keep that conversation and your contact details so we can respond and manage the relationship.

9. Your clinic's responsibilities to patients

Your clinic collects the patient's number at the counter, so your clinic is the one telling patients how it will be used. We recommend a plain line at reception — that the number is used to message them about their turn in the queue — and we're happy to help you word it.

10. Requests about personal data

If a patient asks your clinic for a copy of what is held about them, or asks for it to be corrected or removed, contact us and we will help you locate and action it within the system. Requests are best directed through your clinic in the first instance, since it is your clinic that holds the relationship with the patient.

11. Changes to this policy

We may update this policy. The version published here, with the date at the top, is the current one. Material changes affecting existing customers will be communicated directly.

12. Contact

Questions about privacy or data handling? Message us on WhatsApp at +91 91199 92192, or use the contact page. If something here matters to your decision, ask before you commit and we'll confirm it in writing.