Terms of service

1. Who these terms are between

"QLive", "we" and "us" refer to QLive, based in Lucknow, Uttar Pradesh, India. "You" and "the clinic" refer to the healthcare facility purchasing or using a QLive system. By purchasing, deploying or using QLive, you accept these terms on behalf of your clinic.

2. What we supply

QLive is a queue management and patient notification system supplied in three tiers — Basic, Pro and Premium — as described on this website. A deployment ordinarily includes:

• Configuration of the system for your clinic
• Installation of the reception dashboard, waiting-room display and patient page
• Training for the staff who will operate the system
• Ongoing hosting, updates and support under the monthly maintenance fee

The exact scope of your deployment — including any custom workflow engineering on Premium — is confirmed with you before installation.

3. Fees and payment

Each tier carries a one-time setup fee (₹12,999 Basic, ₹19,999 Pro, ₹29,999 Premium) and a recurring maintenance fee of ₹2,000 per month. Prices are as published at the time you place your order and may change for future customers.

The setup fee is payable in connection with deployment. The maintenance fee is payable monthly and covers hosting, the messaging pipeline, software updates, backups and support. There are no per-patient or per-message charges.

Payment methods, invoicing and any applicable taxes are confirmed in writing when you place your order. Where maintenance fees remain unpaid, we may suspend hosted services after giving you reasonable notice.

4. Your responsibilities

To run properly, QLive depends on things within your control. You are responsible for:

• Providing the display screen, reception device, network and power the system needs
• Keeping login credentials confidential and limiting access to authorised staff
• The accuracy of the patient details your staff enter
• Informing your patients how their contact details are used, and obtaining any consent required of you under applicable law
• All clinical decisions and patient care

5. What QLive is not

QLive is an administrative queue and notification tool. It is not a medical device, a diagnostic aid, an electronic medical records system, or a substitute for clinical judgement. It holds no diagnoses, prescriptions, test results or clinical notes. Nothing the system displays or sends should be treated as medical advice, and the order in which patients are seen remains entirely your clinic's decision.

6. Availability and interruptions

We work to keep hosted systems available, but we do not guarantee uninterrupted service. Interruptions can arise from maintenance, upstream providers, WhatsApp delivery issues, power or network failure at your premises, or events outside our reasonable control.

QLive Basic runs on your local network and continues to operate during an internet outage, except for message delivery. Pro and Premium are cloud-hosted and require a working connection. We recommend every clinic keeps a simple fallback — a token pad in a drawer — for the rare occasions when technology of any kind fails.

7. Support

Support is provided on WhatsApp using the contact number published on this site. Basic and Pro are supported during working hours in India. Premium includes priority support on a 24/7 basis. Reconfiguration of your workflow as your clinic changes is included in the maintenance fee; substantial new development is quoted separately.

8. Intellectual property

The QLive software, interfaces, designs and documentation remain our property. Your setup fee and maintenance fee buy your clinic the right to use the system for its own operations for as long as your maintenance is current. You may not resell, sublicense, copy or reverse-engineer the system.

The queue and patient data generated by your clinic belongs to your clinic. See our privacy policy for how we handle it.

9. Limitation of liability

To the fullest extent permitted by applicable law, our total liability arising out of or in connection with the supply of QLive is limited to the fees you have paid to us in the twelve months preceding the claim. We are not liable for indirect or consequential loss, including lost revenue, lost patients or reputational harm.

Nothing in these terms limits liability that cannot lawfully be limited.

10. Ending the arrangement

You may stop your monthly maintenance at any time by telling us in writing; hosted services and support then end at the close of the paid period. Setup fees already paid are not refundable once deployment is complete. On request we will provide an export of your clinic's queue data before hosted access ends.

We may end the arrangement if fees go unpaid after reasonable notice, or if the system is used unlawfully or in a way that endangers other clinics on shared infrastructure.

11. Changes to these terms

We may update these terms. The version published here, with the date shown at the top, is the current one. Material changes affecting existing customers will be communicated to you directly.

12. Governing law

These terms are governed by the laws of India, and the courts at Lucknow, Uttar Pradesh, have jurisdiction over any dispute arising from them.

13. Contact

Questions about these terms? Message us on WhatsApp at +91 91199 92192, or via the contact page.